For any business in the 21st century, customer acquisition is of the utmost importance. So much so that it is usually the first phase of any sales funnel. Without it, conversions and sales cannot happen, and the business dies. So while it is important to focus on conversions, you should never take your eyes off
Company call centers are the epicenter for company-customer interactions. Inbound call centers handle requests initiated by customers. Customers may call companies to ask questions, raise concerns, and receive solutions and technical assistance. Outbound call centers handle calls that company agents make to customers. Reasons for outbound calls include customer support, telemarketing, fundraising, and conducting surveys.